Privacy Policy

1. Information We Collect

Personal Information: Name, Phone number, Gender, Date of birth

Appointment & Health Information: Appointment date, time, physiotherapist, and treatment type

Device and Usage Data: Device model, OS version, IP address, crash data, diagnostics, user interaction data (via Google Firebase or similar)

2. How We Use Your Information

• To allow booking, managing, and cancelling appointments
• To send appointment reminders or notifications
• To improve and personalize app experience
• To respond to inquiries and provide support
• For security, legal compliance, and fraud prevention

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share data with:

• Authorized staff (physiotherapists/front desk)
• Third-party service providers (e.g., Firebase)
• Legal or regulatory authorities as required

4. Data Retention

We retain your data only as long as necessary. You can request deletion at any time.

5. Your Rights and Choices

• Access and update your information in the app
• Opt out of marketing communications
• Request data deletion

6. Security Measures

We use reasonable security measures including secure transmission and limited access controls.

7. Children's Privacy

This app is not intended for users under 13. We do not knowingly collect data from children under 13.

8. Third-Party Services

We may use tools like Google Firebase. View their policy: Google Privacy Policy

9. Changes to This Policy

We may update this policy and will notify users via the app or website.

10. Contact Us

Arpan Advanced Physiotherapy & Fitness Center
📞 Phone: +91 87990 12601
🌐 Website: https://arpanhospital.in